Customer Service Representative II

Applications accepted from: ALL PERSONS INTERESTED

Service Line: Houston Water

Section: Wastewaters Operations

Reporting Location: 100 Japhet Street

Workdays & Hours: Sunday

• Saturday/Rotating Shifts*

Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Wastewater currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service.  Must be friendly, professional and attentive to the needs of both external and internal customers.

Essential job duties and responsibilities include:

• Maintaining a positive and proactive approach to the guidelines and department goals.

• Collecting data and requesting field investigations.

• Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.

• Creating, updating and costing service requests and work orders accurately and in a timely manner.

• Responding to inquiries by telephone or email.

• Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.

• Maintaining and monitoring various records and reports.

• Provides guidance and training to other representatives.

• Performing other administrative and customer service-related duties as requested.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Houston Public Works Emergency Management position at the Tier II Level.EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate.

EXPERIENCE REQUIREMENTS

Two years of administrative or customer service-related experience are required.

Associate degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS

NonePreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION/SKILLS TESTS REQUIRED     None

SAFETY IMPACT POSITION      No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION       

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.  The salary range for this position is:

Pay Grade

• 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:

http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.

If you need special services or accommodations, call 832-393-60020 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.