Customer Service Representative II - 1st Shift
Requisition Id: 58894
Business Unit: Supply Chain
Plaquemine, LA, US, 70764
1st Shift, Monday
Logistics done differently.
At XPO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Customer Service Representative II, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties such as inventory, creating packaging slips and reports, and picking customer orders. You will also perform heavy data entry into the Warehouse Management System (WMS) and bills of lading. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Coordinate workload allocation between the warehouse workers, material handlers and drivers
Prepare work orders; troubleshoots orders and resolves discrepancies as needed
Allocate and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter data for inbound and/or outbound freight
Maintain and generate required reports; properly process, audit and file various documentation
Provide customer service to incoming callers, customers and carriers
Assist other employees in the performance of their assigned duties when necessary
What you need to succeed at XPO:
At a minimum, you'll need:
High school diploma or equivalent
1 or more years of customer service experience
Proficiency with Microsoft Office Suite
Ability to work a flexible schedule when needed
It'd be great if you also have:
1 or more years of experience in a warehouse setting
Ability to communicate effectively with carriers, customers, employees, and management
Highly organized with proven ability to multitask
Be part of something big.
XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nearest Major Market: Baton Rouge