Customer Service Representative I - Zeeland State Branch (20 Hours Per Week)

POSITION SUMMARY:

Promote and enhance customer relations by projecting a positive image of the Bank, department, and self by providing excellent customer service. Process transactions and pay out funds in accordance with bank procedures. CSR will be required to consistently meet or exceed referral goals, have an excellent balancing record, and accomplish all CSR job duties in an exceptional manner.

ESSENTIAL FUNCTIONS:

Service

• Perform and expedite, in an efficient and courteous manner, the teller servicing of transactions within the established policies and procedures.

• Exhibit effective follow through and ownership in every customer transaction.

• Answer basic customer account questions.

• Promote good customer service experiences by consistently adhering to service level standards and demonstrating a willingness to help at all times.

Sales

• Retain a current knowledge of the Bank's products and services.

• Have a high desire to uncover additional customer needs and refer customers additional products and services as well as book appointments with desk staff.

Operations

• Follow all policies and procedures to help the branch pass all audits.

• Follow the policies and procedures of Macatawa Bank for proper balancing and cash handling to minimize loss exposure to the Bank.

Development

• Continue to stay current on computer system updates.

• Attend training sessions to further learn how to be successful in the CSR I Role.

MORE ABOUT THE ROLE

Qualities needed:

• Positive attitude

• Excellent customer relation skills

• Friendly

• Eager to learn

• Ability to multi-task

SALARY GRADE: 32

• Macatawa Bank's full position description is available upon request.