Customer Service Representative I

Waste Management Franklin , TN 37064

Posted 3 weeks ago

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Customer Service Representative

Franklin, TN

Excellent Company Benefits, Paid Training,

a Team Environment

and a Steady Work Schedule Await You!

We are extending job offers now, for a Start Date of January 6th!

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

Job Duties: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating through multiple systems, to answer questions and resolve issues. Excellent customer service, typing, and software skills, are used daily.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner, within a fast-paced work environment.

To ensure we can handle our customers' needs, our employees must be punctual, dependable and reliable.

Requirements:

  • Excellent verbal and written communication skills

  • Proficient typing skills/ keyboarding skills

  • Proficient software skills, including MS Word, Excel, and Outlook

  • High school diploma or GED

  • Ability to complete a mandatory 12-week paid training

  • Call Center experience is a plus

Location: Franklin, Tennessee

Work Hours: The Center is open Monday to Friday from 7:00 am to 5:00 pm. You will have a steady, full-time schedule that falls within those hours.

Training:

Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

Benefits:

This position includes a competitive pay rate, along with a full benefits package:

  • Medical, Dental, Vision

  • Life Insurance

  • Short- and Long-Term Disability,

  • Paid Time Off

  • Employee Stock Purchase Program

  • 401K (no vesting period), with a strong company match

  • And more!

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Apply Today!

#callcenter

#customerservice

#inboundcalls

#outboundcalls

#customerexperience

#customercare

#customeservicerepresentative

#csr


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Provider Relations Telephonic Customer Service Representative Franklin TN

Cigna

Posted 4 days ago

VIEW JOBS 12/5/2019 12:00:00 AM 2020-03-04T00:00 It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Hours of Position: 9:30A – 6:00P (Monday-Friday) This role is within the Provider Service Unit (PSU). This position is responsible for incoming telephonic customer service and support handling provider inquiries, questions and complaints. DUTIES AND RESPONSIBILITIES * Responds to provider inquiries, concerns, complaints, appeals and grievances. * Initiates and maintains effective channels of communication with providers and related office staff. * Monitors and track service issues and inquiries and assists with the identification of educational opportunities/programs to improve overall services to the provider network. * Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated and sensitive issues. * Demonstrates knowledge of providers in assigned geographic area. Understands interrelationships among providers in local market. * Manages appropriate physician correspondence. * Responds to provider inquiries and instructions regarding provider data in CIGNA systems. Coordinates these provider interactions with Provider Relations Representatives and Matrix Partners as necessary. * Manages the batching and Credentialing Required Adds into the eTQS workflow application. * Coordination and handling of physician orientations for new and existing providers (mailing out provider orientation packages, scheduling provider appointments for conference call, confirming appointments via phone). * Provides continuing education of providers via phone on claim submission, claim resubmission and use of provider website and customer service on the status of outstanding claims and electronic submission. * Initiates and maintains effective channels of communication with matrix partners, particularly with provider services staff in the field. POSITION REQUIREMENTS * Bachelors Degree required or equivalent work experience * Minimum of 2 years managed healthcare experience * Previous customer service experience required. * Ability to use PC software and multiple CIGNA systems * Ability to problem solve * Previous claim, coding, billing experience preferred * General product(s) and customer knowledge * Solid oral and written communication skills * Excellent influencing and executive presentation skills. * Team player with proven ability to develop strong working relationships within a matrix organization. * Technical/Functional expertise: Customer Service, Provider Services Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. Cigna Franklin TN

Customer Service Representative I

Waste Management