Customer Service Representative I

Waste Management Franklin , TN 37064

Posted 3 weeks ago

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Customer Service Representative

Franklin, TN

Excellent Company Benefits, Paid Training,

a Team Environment

and a Steady Work Schedule Await You!

We are extending job offers now, for a Start Date of January 6th!

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.

Job Duties: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating through multiple systems, to answer questions and resolve issues. Excellent customer service, typing, and software skills, are used daily.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner, within a fast-paced work environment.

To ensure we can handle our customers' needs, our employees must be punctual, dependable and reliable.


  • Excellent verbal and written communication skills

  • Proficient typing skills/ keyboarding skills

  • Proficient software skills, including MS Word, Excel, and Outlook

  • High school diploma or GED

  • Ability to complete a mandatory 12-week paid training

  • Call Center experience is a plus

Location: Franklin, Tennessee

Work Hours: The Center is open Monday to Friday from 7:00 am to 5:00 pm. You will have a steady, full-time schedule that falls within those hours.


Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.


This position includes a competitive pay rate, along with a full benefits package:

  • Medical, Dental, Vision

  • Life Insurance

  • Short- and Long-Term Disability,

  • Paid Time Off

  • Employee Stock Purchase Program

  • 401K (no vesting period), with a strong company match

  • And more!

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Apply Today!









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Customer Service Representative I

Waste Management