Customer Service Representative I

Waste Industries Birmingham , AL 35202

Posted 1 week ago

Job Summary:

Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Functions:

  • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

  • Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

  • Answer incoming and make outgoing customer telephone calls.

  • Receive and resolve, within established guidelines, customer questions and concerns.

  • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.

  • Track customer information and concerns and enter data into database.

  • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.

  • Maintain new account files.

  • Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

  • Provide timely and accurate information regarding missed stops or other customer concerns.

  • Generate call-in work orders for drivers

  • Download, distribute and answer all customer inquiries received via email.

  • Take web request and process payments by phone.

  • Process customer payments via internet and take cash payment's as needed.

  • Enter new subscription residential accounts into system.

  • Run credit checks on new customers.

  • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.

  • Key all new/cancelled accounts into Tower system and verify in system.

  • Scan all contracts into system and maintain records of them.

  • Assist in completing the Affirmative Action log for all applicants.

Education, Training, Experience and Licensing/Certification Requirements:
  • High School Diploma or GED.

  • One (1) to Two (2) years customer service call center experience.

GFL Environmental is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

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Customer Service Representative I

Waste Industries