Thorlabs Newton , NJ 07860
Posted 2 weeks ago
The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable professional relationships with customers on behalf of the company by taking complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR is responsible for ensuring that our customers receive world-class customer service. Works under general supervision.
Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
Essential Job Functionsinclude the following, but are not limited to:
In addition to the essential functions and duties listed above, all positions are also responsible for:
The Company retains the right to change or assign other duties to this position.
This is largely a sedentary role.
Requirements
· Experience in a similar position preferred.
Education:
· High School Diploma or equivalent.
Specialized Knowledge and Skills:
· Proficient computer skills including MS Office Programs.
· Strong desire to serve the customer and wow them through your communications.
· Strong proficiency in sales and customer service.
· Strong ability to work under time constraints, to multitask, and solve problems.
· Strong attention to detail to ensure accuracy in communication and the information provided.
· Strong communication and interpersonal skills are required to enable an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff.
· Must be able to work on a self-initiated basis in a team environment and on Saturdays.
Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Benefits
Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..
Thorlabs