Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Representative I

Expired Job

Thomson Reuters Corporation Carrollton , TX 75011

Posted 3 months ago

Job Description:

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

Thomson Reuters was recently named Crain's "Coolest Place to Work" and one of Business Week's "Top 100 Global Brands".

What type of work will I do?

  • Talk with tax practitioners from accounting firms and corporations from all over the world - every day via phone, email, and chat!

  • Answer their questions on how to use our software

  • Discuss complex issues with senior members of our staff

  • Research and resolve questions pertaining to billing disputes, address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.

What will I learn?

Through our training program and hands-on practice you will learn:

  • How to troubleshoot software problems, data entry mistakes, printing issues, and system setup options

  • Information about Windows operating systems

  • Effective communication techniques for the business environment

  • What it takes to be a successful member of our staff

What is the typical schedule for this position?

Our typical support hours of operation are Monday Friday from 7:00 am 7:00 pm with 8-hour rotating shifts with occasional overtime during peak shifts. What about the work environment? Here is how some of our recent hires describe it:

  • Challenging and supportive, professional yet relaxed, fast-paced and inspiring

  • All the employees are friendly, helpful and approachable

  • Every day brings something new and there is help to guide and assist you when you need it

  • The employees work hard to be the best at what they do, but they can also laugh and have fun

Fast facts about the position:

  • You'll start comprehensive, paid training in our Carrollton office

  • The learning curve is steep, and the pace is fast

  • Many of our full time staff got their start in this program and built successful careers in Product Support, Sales, Product Development, Helpdesk, Technology Infrastructure and other areas of Thomson Reuters

  • Casual dress, relaxed environment, and an onsite cafeteria await the appropriate candidates

Qualifications:

  • Associates degree is preferred; a focus in accounting, finance, economics, or general business strongly preferred/desired

  • Strong verbal communication skills

  • Willing and able to work overtime with a varied work schedule, including evenings and weekends

  • Must have authorization to work in the US

  • Motivated and enthusiastic to learn

  • Desire to help others

  • Able to work in our Carrollton, TX office

  • Demonstrated success working in customer service is a plus

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.

Locations

Carrollton-Texas-United States of America

Req #: JREQ110890

Locations: Carrollton-Texas-United States of America

Job Function: Customer Service & Support


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative II

Securus Technologies

Posted 4 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Overview Job Purpose: Responsible for providing quality customer service via phone, Chat & E-mail by utilizing exceptional communication skills. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquiries, invoice questions, customer complaints, opening trouble tickets, and taking customer payments. Maintains a high level of quality and CSAT scores, with better overall call center metrics than a CSR I. Completes additional tasks as assigned by management team. Responsibilities Essential Duties: * Provide quality customer service via phone, chat, and email. * Utilize exceptional communication skills. * Open trouble tickets for specific customer issues. * Explain product options and related charges clearly and concisely. * Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool. * Take customer payments, or offer other payment options for the customer. * Use existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed * Maintain quality scores and call center metrics. * Promote self-service tools such as IVR and Web * Inform customers of promotions and new or upgraded products * Quotes rates and encourages customers to utilize prepay options. * Take customer payments or offer other payment options * Assist with questions during the Nesting stages of the training process or as needed * Works back office tickets * Access to additional programs/platforms which may include S-Gate * Performs other related duties and responsibilities as required or assigned Knowledge, Skills, and Abilities: * Ability to read and comprehend simple instructions and short correspondence * Ability to write straightforward explanations of trouble tickets submitted * Ability to ask effective questions and present information clearly and concisely * Ability to clearly communicate with customers, both verbally and written * Able to handle sensitive and emotional calls that require empathetic responses * Adaptable to unforeseen situations, fast paced environment, and keeping the focus on the customer * Ability to communicate and respond to customers while keying information into system * Ability to navigate multiple applications in several environments * Ability to follow a set schedule, including taking timely lunches and breaks Qualifications Minimum Qualifications: * One year customer service experience * High school diploma/GED or equivalent experience * 60 days on the floor as a CSR I * Must have acceptable level of performance including the absence of disciplinary action * CSAT score 4.6 Preferred Qualifications: * 3-5 years of customer service experience * 1+ years call center experience Physical Requirements: Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds. It is the Company's policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person's race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation. Securus Technologies Carrollton TX

Customer Service Representative I

Expired Job

Thomson Reuters Corporation