Customer Service Representative I

Stewart Title Of Minnesota Colorado Springs , CO 80928

Posted 3 weeks ago

When you work at Stewart, you're part of a global real-estate services company that helps make the dream of property ownership a reality around the world. Whether we're providing residential and commercial title insurance, closing and settlement services or specialized offerings for the mortgage industry, we deliver comprehensive service, deep expertise and innovative customer solutions by way of our direct operations, network of Stewart Trusted Providers and family of companies. Join our team and discover how Stewart Information Services Company (NYSE-STC) impacts lives for the better. We do more than offer broad-scale real-estate services and solutions; we provide the security for building communities and dreams.

More information can be found at http://www.stewart.com, subscribe to the Stewart blog at http://blog.stewart.com or follow Stewart on Twitter @stewarttitleco.

Job Summary:

Responsible for answering routine questions and issues about products or services from internal and external customers. Able to effectively resolve inquiries or escalate concerns in a timely fashion. Frequently escalates more complex custom complaints to more senior customer service representatives.

Job Roles:

  • Responds to customer inquiries received by mail, telephone, and/or through personal contacts.

  • Operates computer terminal or personal computer to obtain information.

  • Provides information about services, policies, and pricing.

  • Handles almost any complaint or problem.

  • Serves as a contact for customers.

  • Records any issue that affects the customer and drives top quartile customer satisfaction performance.

  • Follow-ups on any delays in inquiry answers and keeps the status up to date in system applications.

  • Organizes paperwork from each inquiry/order and files following standard procedures.

  • May remains available 24 hours per day for customers in order to address any problems that may develop after work hours or during the weekend.

  • Serves as back-up for other Customer Service Representatives.

  • Other duties as assigned.

Role Specific Knowledge:

  • In lieu of customer service experience, in-depth knowledge of the title industry, products and their applications is acceptable.

  • Excellent written/verbal communication skills with internal/external audiences and multiple organizational levels.

  • Must possess interpersonal skills; effectively build team relationships with peers and cross functional co-workers.

  • Initiative and drive for continuous improvement is critical.

  • Good PC skills with Microsoft Office products

  • Must exhibit the ability to successfully multi-task and prioritize work.

  • Must use judgment and tact.

Education, Licensure, and Experience:

  • Completion of a High School Diploma

  • Minimum of 0-2 years of experience in customer service which includes experience in title industry.

Returning Job Seekers

Already have a candidate profile? Log in to access and update your current profile to access and update your current profile.

Stewart Employees

Stewart employees should access Careers through the Stewart Point internal jobs database.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us via email at careers@stewart.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Public Storage

Posted 3 days ago

VIEW JOBS 5/5/2021 12:00:00 AM 2021-08-03T00:00 Job Description Our Property Managers strive to be the best Customer Service Representatives in the industry. As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our Property Manager position is perfect for you and we will train you to succeed. * Work independently at multiple locations within your District; spend time both inside and outside our property offices * Assess customer storage needs and recommend appropriate solutions for a positive move-in, including offering applicable packing and moving supplies * Take pride in the appearance of your property by keeping surfaces and high-touch areas clean; including sweeping, mopping, debris removal, and wiping windows * Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent * Manage, audit, balance cash drawer; prepare and make daily deposits * Exceed and maintain company goals and expectations at your assigned properties and get rewarded for it! * Help keep customers current with payment and make collection calls when required * Address customer calls or concerns regarding storage units and accounts Benefits: Total Rewards package available to our team: * Work-life balance through flexible scheduling * Cost effective health offerings such as medical, dental, and vision * Telemedicine for easier access to healthcare professionals * Tax-free Flex spending accounts to cover you and your dependents * Paid Time Off and Sick Time * Build your retirement nest egg quicker through our 401k with company match * Basic life and accidental death insurance at no cost to you Employee Discounts and Perks are also available! * Health and fitness-related partnerships * Legal services, Home and Auto Insurance, and even pet insurance * Exclusive discounts on a wide variety of vendors, merchants, stores, etc. * Ticket and entertainment, travel, and local deals Our Property Managers also enjoy monthly bonus opportunities and career progression We offer best-in-class-training to support your journey with us and enhance your skills On-site company housing is available to employees at many of our locations Hourly rate of $13.00 Public Storage Colorado Springs CO

Customer Service Representative I

Stewart Title Of Minnesota