Customer Service Representative I - Temporary

Rheem Manufacturing Company Fort Smith , AR 72916

Posted 1 week ago

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem,and help shape the future of products that impact lives-every day.

Our Customer Service Representative I - Temporary is responsible for accepting customer orders for replacement parts, determining customer requirements and expectations, processing, customer orders, and coordinating with production control, shipping and warehouse personnel to ensure fulfillment of customer requirements. This position will direct workflo within the order center to insure customer needs are being met.

This position will serve our Air Division, located in Fort Smith, Arkansas.

WHAT YOU'LL DO:

  • Receive and process orders via fax and EDI.

  • Provide order information and encourage proper purchasing habits on the part of the customer in order to facilitate more economical scheduling of plant production

  • Advise customer of production and shipping dates as required

  • Take ownership of customer complaints and take necessary steps to prevent reoccurrence

  • Advise customers of published prices and product availability as required

  • Determine customer order requirements and expectations and coordinate with production and logistics

  • Maintain records of the production, shipping and delivery status of customer orders on record; maintain customer templates and customer profiles

  • Exhibit a high level of diplomacy, tact and service orientation to facilitate cooperation and goodwill when dealing with internal and external customers.

  • Have a working knowledge of product specifications and be able to communicate this information to the customer

  • Assist customers with request for replacement parts by advising them of the correct part number, based on the model and serial number and processing orders for required replacement parts

  • Utilize system tools to determine replacement parts cross-references, sizes and types as requested by customer

WHAT YOU NEED:

  • Associate degree in Business or related field

  • Minimum two years customer service experience

  • Ability to work well with others in a team-oriented development environment.

  • Excellent communication skills (oral and written).

  • Must be self-motivated

  • Intermediate skills in MS Excel and Word

  • Online or electronic order entry skills

  • Excellent attention to detail - high level of accuracy is of critical importance

  • Ability to multi-task

  • Excellent analytical skills

  • Strong organizational skills

HOW TO STAND OUT:

  • Associate's or Bachelor's degree in Business or related field

  • Use of intra/internet-type communication tools

Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will become the property of Rheem.

#LI-MG1

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Dollar Tree

Posted 5 days ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers. * Associates conduct home health screenings two hours prior to their shift. * Managers conduct in-store health screenings of each associate prior to shift. * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. * Social Distancing by maintaining at least six feet between yourself and shoppers. * Face masks and gloves for Associates to wear during their shifts. Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes: * Plexiglass guards at cash registers. * Associates conduct home health screenings two hours prior to their shift. * Managers conduct in-store health screenings of each associate prior to shift. * Cleaning protocols that include hand sanitizer and supplies to clean throughout the day. * Social Distancing by maintaining at least six feet between yourself and shoppers. * Face masks and gloves for Associates to wear during their shifts. Dollar Tree Fort Smith AR

Customer Service Representative I - Temporary

Rheem Manufacturing Company