Customer Service Representative I

Dealership:

L0238 Driveway Finance Corporation

Driveway Finance Corporation

Business is thriving and that means we're hiring! We're looking for motivated and enthusiastic professionals to join our winning team! And that's where you come in!

Responsibilities:

• Provide onboarding training to DFC Customer Service Representatives (CSR).

• Provide goal setting, development and continuous training for CSRs.

• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities

• Contact assigned customers to negotiate payment arrangements on delinquent first payment default accounts.

• Educate and counsel customers on account terms and payment options.

• Maintain and ensure accurate, up-to-date customer account information.

• Forward delinquent accounts to assigned collections representatives.

• Proactively work customer service campaigns.

• Adhere to FDCPA guidelines and company policies regarding loan activity and customer contact

Qualifications:

• Basic knowledge of installment loans and various customer protection laws

• Basic understanding of loan origination documentation preferred

• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

• Previous call center experience preferred

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.