Customer Service Representative I

Overview

This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing

• Processes invoices, enters orders and confirms orders via fax, email or phone

• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations

• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria

• Establishes and maintains cordial customer relations through telephone contact

• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met

• Issues, monitors and researches service level reports (i.e. turn-around time and fill rates)

• Maintains pricing agreements for the designated business unit

• Maintains communication network with outside sales force as it pertains to assigned accounts

• Performs weekly review of open orders and credit status for assigned accounts

• Enhance customer relations through account visits and trade-show participation

Qualifications

Education & Experience

• High School Diploma required, college degree preferred

• Customer Service experience preferred

Skills & Abilities

• Must have good oral and written communication skills

• Must be computer literate

• Must have strong organizational skills

• Must have the ability to handle large volume of inbound calls

• Must have the ability to maintain cordial customer relations

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

#LI-LES

• MPJA