Customer Service Representative I

Customer Service Representative - Electrical Supply Decatur, IL

At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!

What will I be doing as a Customer Service Representative?

• Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.

• Becoming the "go-to" for customer needs, challenges, and requests

• Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied

• Joining forces with vendors to make sure products are delivered on time, every time

• Championing corporate marketing initiatives, such as training events and product launches.

• Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.

As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence, in one or more of these essential areas:

• Counter Sales (Front of Store)

• Inside Sales

• Warehousing

• Supporting and Partnering with Outside Sales and Marketing and Communications

• Vendor Relations-Incoming and outgoing calls

Want to know if you are a good fit? If so, you will meet the following criteria:

• College Course work and/or 2+ years of relevant work experience

• Be a quick study, willing and able to apply ongoing learning

• Strong written, verbal communication, and interpersonal skills

• Keen attention to detail and organizational skills

• Valid Drivers License

Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!

What are some of the Physical Requirements?

• Lifting to 50 lbs.

• Answering Multi-Line Phone Systems

• Managing/Taking Inventory

• Unloading Shipments (semi)

• Loading Customer Vehicles

• Fork-lift experience preferred

What is the schedule?

• 7 am to 5 pm Monday thru Friday

• Overtime as needed

What's the company culture like at Kirby Risk?

A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.

What are the benefits?

Kirby Risk provides a complete benefits package, including

• Medical

• RX

• Dental

• Vision

• Life

• Employee Assistance Programs

• Tuition Reimbursement

• On-the-job training

• 401K Plan

• Profit Sharing

• PTO

How to apply:

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers #317. Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace

Other details

• Job Family Customer Service & Product Support

• Job Function Entry Level (0 - 3 yrs experience)

• Pay Type Hourly

Apply Now

• Decatur, IL, USA