Customer Service Representative I - Indianapolis - Full Time Day

Job Description

Overview

Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines.

Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.

Candidate must have Medical Insurance authorization experience.

High School Diploma/GED Required.

• Knowledge of medical terminology and medical coding preferred.

• Ability to type 30+ words per minute.

• Requires working knowledge of computers.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.