Customer Service Representative I

Crown Holdings Massillon , OH 44646

Posted 2 months ago

Crown is a worldwide leader in the design, manufacture and sale of packaging products for consumer goods. The Company's primary products include steel and aluminum cans for food, beverage, household and other consumer products and a wide variety of metal and plastic caps, closures and dispensing systems. Crown Holdings' manufacturing operations currently consist of 146 plants, are located in 36 countries and employ almost 24,000 people. Crown Holdings is publicly traded on the New York Stock Exchange under the symbol CCK.


  • This position has the responsibility to purchase metal and plan and adjust production planning in support of a 40+ line, high velocity/high volume steel and aluminum can and end making facility.
  • Value stream management; ordering receiving, planning, delivery

  • Track, evaluate, and maintain inventory levels and raw materials

  • Forecast

  • Expedite materials

  • Coordinate orders

  • Work with Plant and Corporate resources to quickly and accurately adjust priorities in response to Customer needs and business conditions

  • Interact with co-workers on the shop floor; develop positive relationships

  • Interface successfully with Manufacturing; understand their processes, limitations, timelines, capabilities, and restrictions

  • Interact professionally with colleagues throughout CROWN and with external Customers and Suppliers

  • Obtains receipts for incoming shipments, checks against packing slips, and logs materials from various suppliers into inventory

  • Enters data into various computer systems

  • Works with Accounting on billing discrepancies and claims to supplier

Job Requirements

  • Able to work safely in both office and factory environment

  • Strong computer skills; EXCEL, WORD

  • Adept at working with linked spread sheets

  • EXCEL, Access, etc.
  • Strong organizational skills

  • An affinity for data handling

  • Professional interactions at all level

  • Capable communicator; sharing information verbally and in writing in a timely and accurate fashion

  • Comfortable being on the shop floor 50% or more of the time

  • Associate Degree


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Customer Service Representative I

Crown Holdings