Customer Service Representative I

Construction Data Company Chicago , IL 60602

Posted 11 months ago

What You Will Do

As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services produced by the organization. Respond to questions from customers and diagnoses, troubleshoots and resolves technical issues regarding products and services. Provide first-level support on customer issues.

Your Day to Day Essential Duties

  • Accept in-bound calls and assess customer

  • Address all customer billing inquires

  • Provide product knowledge and assistance to aid with data concerns such as missing documents,

  • Provide product support

  • Route calls correctly to the proper department

  • May be asked to make outbound calls

What You Bring to the Team

  • High school diploma required. Bachelor's degree

  • Minimum of 1-year experience in a call center / customer service environment

Physical Demands and Work Environment:

  • Must be able to remain in a stationary position 50% of the working day

  • Needs to occasionally move about the office to communicate with staff and attend meetings

  • Constantly operates a computer

  • Frequently communicates verbally with peers and management

  • Must be able to analyze detail close-up

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Customer Service Representative I

Construction Data Company