Customer Service Representative I

Solvita comes from "sol" meaning sun and "vita" meaning life. As sunlight nurtures new life, we take the donor gift and transform it into new hope, bringing the light of healing to patients in our local hospitals through blood donations and to patients around the globe in need of tissue transplants.

Because we believe that everyone deserves more time to live life to its fullest.

The Customer Service Representative I:

• Receive and document incoming order requests via phone and email and complete data entry on CTMS and Heads Up system accurately.

• Engage customers with exceptional product and service knowledge.

• Prepare tissue for distribution. Review orders for accuracy and completeness.

• Act as a liaison between customers, distribution, and inventory management team.

• Must be able to direct customer inquiries regarding contracts, billing, or inventory to the proper departments.

• Responsible for consignment and branch inventory control.

• Responsible for handling and documenting graft returns and transfers accurately.

• Able to represent Solvita at professional meetings and assist Sales Representatives and Independent Contractors when needed.

• Maintain a strong understanding of regulatory standards and ability to convey to clients.

• Fulfill departmental strategies and objectives.

• Perform administrative duties to include maintenance of files and manuals, implementation of standard operating procedures, tracking Employee Document Review forms and ensuring timely completion, stock rotation and data entry.

• Meet KPI's set by management.

• Participate in individual and team projects.

• Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.

• Performs other duties as assigned.

Those that display conscientiousness, personal accountability, dependability, team work, a safety mindset, and kindness are encouraged to apply!

We offer:

• A highly competitive benefits package including medical, dental, vision, life and supplemental insurance

• 401(k) with employer contribution and match

• Generous paid time off (PTO) - up to 5 weeks in your first year!

• Opportunities to participate in recreational activities such as Battle of the Businesses, special events such as Kings Island Day, Dayton Air Show and opportunities to give back.

• Opportunities to join various employee committee.

Minimum Requirements:

• High School Diploma or equivalent.

Work Environment/Physical Activities:

• Must be highly customer service focused, able to handle inquires, and escalate concerns promptly as needed.

• Must be able to follow directions and serve as a team member.

• Must be able to report numbers accurately and monitor error control.

• Must be a self-starter able to perform duties with minimal oversight.

• Must meet minimum acceptable results on attention to detail assessments.

• Heavy lifting required.

• Must be able to meet the required physical demands with or without reasonable accommodation.

About Solvita

• We began in Dayton in 1964 as the region's first centralized blood bank. Solvita collects and provides all blood products for hospitals in our 15-county region and beyond.

• The tissue bank was born in 1986 and is now one of the nation's largest tissue banks. Solvita recovers, processes, and distributes human tissue grafts and is the nation's largest non-profit provider of skin grafts for burn patients.

Solvita is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Drug Free Workplace

Public Service Loan Forgiveness Eligible Employer

Other details

• Job Family MARKETING_CUSTOMER SERVICE
• Job Function SALES
• Pay Type Hourly

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• 18111 NE Sandy Blvd, Portland, OR 97230, USA