The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.
Location: Cascade & Forest Hills
Schedule: Full-time - 40 hours per week, working 1-2 Saturdays per month
We are seeking someone to perform the following:
Process customer transactions and answers or investigates customer inquiries.
Directs/refers customers to the Relationship Manager.
Be knowledgeable on Macatawa's products and services and know how to recognize when they will be beneficial for a customer.
Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
Stays up-to-date on the current products and fee structures of the bank.
Uphold the Macatawa Service Standards.
The candidate must have:
High School Diploma or equivalent
Excellent face-to-face customer service experience
Cash handling experience is preferred
Basic computer skills preferred
A Successful CSR has the following characteristics: