Customer Service Representative I - Cascade/Forest Hills

Macatawa Bank Grand Rapids , MI 49504

Posted 3 weeks ago

The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.

Location: Cascade & Forest Hills

Schedule: Full-time - 40 hours per week, working 1-2 Saturdays per month

We are seeking someone to perform the following:

  • Process customer transactions and answers or investigates customer inquiries.

  • Directs/refers customers to the Relationship Manager.

  • Be knowledgeable on Macatawa's products and services and know how to recognize when they will be beneficial for a customer.

  • Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.

  • Stays up-to-date on the current products and fee structures of the bank.

  • Uphold the Macatawa Service Standards.

The candidate must have:

  • High School Diploma or equivalent

  • Excellent face-to-face customer service experience

  • Cash handling experience is preferred

  • Basic computer skills preferred

  • A Successful CSR has the following characteristics:

  • Positive Attitude

  • Personable

  • Friendly

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Customer Service Representative

Spectrum Health

Posted 1 week ago

VIEW JOBS 6/8/2019 12:00:00 AM 2019-09-06T00:00 Assist and educate members, pharmacies, providers, colleagues, and/or elite agents of health plan benefits with accessing services, facilitating and resolving complex problems, understanding claims, along with other non-routine questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc. Basic Qualifications: Education - High School Diploma or equivalent Experience - 2 years of experience typically gained through skills, knowledge, abilities in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and, or managed health care Preferred Qualifications: Education - Associate's Degree or equivalent 2 Years of Pharmacy Technician Experience in a Hosptial or Retail setting Hands on Medication and Drug Knowledge Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category. Spectrum Health Grand Rapids MI

Customer Service Representative I - Cascade/Forest Hills

Macatawa Bank