Customer Service Representative I - Cascade/Forest Hills

Macatawa Bank Grand Rapids , MI 49504

Posted 3 weeks ago

The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.

Location: Cascade & Forest Hills

Schedule: Full-time - 40 hours per week, working 1-2 Saturdays per month

We are seeking someone to perform the following:

  • Process customer transactions and answers or investigates customer inquiries.

  • Directs/refers customers to the Relationship Manager.

  • Be knowledgeable on Macatawa's products and services and know how to recognize when they will be beneficial for a customer.

  • Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.

  • Stays up-to-date on the current products and fee structures of the bank.

  • Uphold the Macatawa Service Standards.

The candidate must have:

  • High School Diploma or equivalent

  • Excellent face-to-face customer service experience

  • Cash handling experience is preferred

  • Basic computer skills preferred

  • A Successful CSR has the following characteristics:

  • Positive Attitude

  • Personable

  • Friendly

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Customer Service Representative I - Cascade/Forest Hills

Macatawa Bank