Equal Opportunity Employer: Minority/Female/Disability/Veteran
Customer Service Representative I
Bilingual Spanish is a plus!
Join the Waste Management Family!
Excellent Management, Benefits, Work Schedules, and a Rewarding Career Path Await You!
At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.
The Opportunity: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. Our mission is to put our customers first, always.
Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!
To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.
Our representatives don't work late night shifts and have limited weekend hours.
Excellent verbal, written and keyboarding skills
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Ability to complete a mandatory 12-week paid training
Customer service experience is a plus
Location: Commerce, California
Work Hours: Monday - Friday from 8:00 am to 5:00 pm with rotating Saturdays (usually one Saturday a month) from 8:00 am to 12:00 noon.
Our Investment in You:
Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.
We'll provide you with a competitive salary and a top-notch customizable benefits package, including:
Medical, Dental, Vision
Life Insurance and Short- and Long-Term Disability
Paid time off
Employee Stock Purchase Program,
Excellent Company Match on 401K (no vesting period)
Ready to Succeed?
If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.
About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.