AmTrust Financial Services, AFSI is seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are the first point of contact for our customers', so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Manage large amounts of inbound and outbound calls in a timely manner
Answer incoming customer phone calls and take appropriate action for each call
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in a comprehensible way. Input data into the company computer platform to keep each customer record updated
Meet personal/team qualitative and quantitative targets
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
High level of professionalism
Customer focus and adaptability to different personalities
What We Offer:
AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.
Amtrust Financial Services, Inc.