Customer Service Representative I - 73004060

Florida Department Of Transportation Pensacola , FL 32501

Posted 2 months ago

Requisition No: 464061

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004060

Position Number: 73004060

Salary: $27,926.04 - $34,754.04 / annual

Posting Closing Date: 09/23/2021

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. As one of the largest state agencies, the Department's diverse workforce community of almost 5,000 employees is proud of its efforts to serve the people of Florida.

  • The Department's General Tax Administration program plays a key role in collecting and distributing revenue to state agencies, cities, counties and school districts.

  • The Department's Child Support Program helps children receive the financial support they need when it is not provided from one or both parents.

  • The Department's Property Tax Oversight program oversees and assists local government officials, including property appraisers, tax collectors, and value adjustment boards.

The Department of Revenue offers an excellent array of benefits, including:

  • Health insurance (over 80% employer paid)

  • Basic life insurance policy (100% employer paid)

  • Dental, vision and supplemental insurance

  • First-rate retirement program

  • Vacation and sick leave

  • Paid holidays

  • Opportunities to advance in your career

  • Tuition waiver for public college courses

  • Training opportunities

  • Flexible work schedules and telecommuting (for designated positions)

The Department's values-based culture and commitment to public service guides our work. We focus on teamwork, innovation, continuous improvement, and seek excellence in our accomplishments every day. Begin your public service career today with the Florida Department of Revenue.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY: This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue's Child Support Program Customer Service Delivery Process in the Pensacola Service Site. Job duties revolve around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This includes: responding to multiple queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collecting and reviewing documents pertaining to child support cases or activities to ensure they are accurate and logging customers into the Child Support system and update the system while conducting telephone, webchat, or face-to-face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and take the next appropriate step. Contact business partners to confirm and gather information and review and update critical data fields. In addition, this role requires knowledge of multiple Child Support processes to complete activities associated with serving Child Support customers.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

MINIMUM JOB REQUIREMENTS:

EDUCATION AND EXPERIENCE:

  • Currently employed with the Florida Department of Revenue.
  • 2 years of experience conducting research and analyzing information to make decisions.*
  • 2 years of experience communicating with customers for the purpose of resolving inquiries.*

SUBSTITUTIONS:

  • *College may substitute on a year for year basis of the required experience.

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTES:

  • Standard workday of 8:00 a.m. - 5:00 p.m., Monday through Friday.

  • May require you to work outside your regular work schedule.

ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. Candidates who completed a skills assessment for the same class title within the past 180 days, and are not eligible for veterans' preference, will not be retested. The candidate's previous test score will be used.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: All Department of Revenue positions are designated as "sensitive or special trust." If we select you for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement (FDLE) and/or Federal Bureau of Investigation (FBI) for a criminal history background check. These checks will reveal arrests, charges, convictions and/or diversion programs regardless of the disposition or outcome. Disclosing criminal offenses will not automatically exclude you from employment. The nature, job-relatedness, severity, and date of the offense in relation to the position you are applying, are considered. Non-disclosure of a reportable offense on your candidate profile will exclude you from consideration and the conditional offer of employment will be withdrawn at the Department's discretion.

WHERE TO APPLY: All candidates must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Kevin Williams, 850-494-5658, kevin.williams@floridarevenue.com

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Pensacola

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Customer Service Representative I - 73004060

Florida Department Of Transportation