Customer Service Representative

General Job Description

Under occasional supervision, performs customer service activities, including working at the reception desk. Performs initial review of special assessment applications and various other office correspondence.

Serves as the point of first contact for all taxpayers entering the department. Performs clerical, administrative, and daily transaction duties for the Assessor's Office. Complies with all office policies and procedures.

Performs quality checks for completeness and accuracy of owner records. Will be required to work flexible hours, some holidays and weekends. Will assist with general housekeeping duties as required.

Duties for this Position

• Provide Excellent Customer Service to all customers.
  Ability and willingness to learn all aspects of customer service and transactions for Assessor.
  Knowledge of Microsoft Products, OnBase, Unity Client, CityWorks, CAMA database access and file maintenance.
  Ability to learn and understand new computer/accounting systems as necessary.
  Ability to review and suggest corrections of daily transactions and reports.
  Strong interpersonal customer service skills.
  Ability to multitask, work under pressure, and meet deadlines.
  Ability to work in a TEAM environment.
  Answer all incoming phone calls and route to proper division.
  Ability to issue mobile home registrations in compliance with section SC Code 31-17-320.
  Perform customer service duties to include but not limited to meet and greet taxpayers upon entrance to the department, telephone reception, and other customer service duties as needed.
  Ability to access database to answer a variety of tax related questions.
  Assist customers in understanding tax bills, assessment notices, and other correspondence from the Assessor.
  Ensures daily paperwork is accurately received and scanned accordingly.
  Receive, review, research and process applications for Special Assessments, as well as inspect for completeness and compliance with SC Code 12-43-220(a).
  Ability to assist with customer inquiries, reception and completion of all mobile home related tasks.
  Must be able to review and process requests for special assessments, request for tax appeals and understand the deadlines and applicable years for refunds for overpayments, process those requests and process new billing and check requests.
  Access voicemail system to return missed calls due to high volume.
  Ability to respond in a professional and timely manner to taxpayer emails received from asktps@ or campgrounds@/
  Maintain workstation, lobby, and building areas in clean and safe manner.
  Work flexible shifts in all Assessor locations as necessary.
  Provide clerical support to other divisions within the department.
  Perform other various duties as needed.

Position Minimum Requirements

• High school diploma or GED with two years of general office experience.
  Knowledge of computers and office software packages to include but not limited to Microsoft Word, Excel, and Access software.
  Excellent written and verbal communication skills. Effective interpersonal skills along with the ability to work independently and as part of a team.
  Working knowledge of office equipment such as: calculators, notepads (iPad), scanner, fax machine, copy machine, and two way radios.
  Must be able to pass the required pre-employment physical and background check.