Horizon Services Newark , NJ 07101
Posted 3 weeks ago
Customer Service Representative
Customer Service Representative
Are you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Reasons you will love working here:
Competitive compensation
Flexible schedules that fit YOUR life
On-site continuous training
Career Advancement Opportunities
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
Our Customer Service Representatives serve customers by providing product and service information and resolving product and service problems.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Apply TODAY and schedule time to hear more about what we can do for YOU from one of our team members.
Job Type: Full-time
Pay: $18.50 - $23.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Experience level:
Shift:
Day shift
Evening shift
Weekly day range:
Every weekend
Weekends as needed
Work setting:
Call center
In-person
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Horizon Services