Pay range: $19.76/hr - $23.22/hr - $26.68/hr *Please note, the highest starting rate as a new hire is $23.22/hr, based on applicable experience

POSITION SUMMARY:

The Customer Service Representative is responsible for providing information, processing referrals, and coordinating delivery of medical equipment to be used in the home. They are responsible for acceptance of referrals and collection of patient demographic and insurance information, including obtaining authorizations.# They schedule all clinical visits to the patient and gather all appropriate documentation.# #Serves as a liaison between the patient, physician, insurance company and other health care providers.# The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe#Health.# # EDUCATION / TRAINING / EXPERIENCE: Minimum: #One year experience utilizing clerical, computer, and receptionist skills Desired: #Medical terminology #Previous home medical equipment billing experience or related experience desirable #ICD-10 Coding SKILLS / KNOWLEDGE / ABILITIES: Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public.# Must be able to follow instructions, work quickly and accurately in a fast paced environment.# Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing.# Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions.# Organizational and multi-tasking skills are essential.# Must show sensitivity for the patient and family, and maintain strict confidentiality.

####Updated

5/17/17.