Customer Service Representative - Home Medical Equipment

Additional Information About the Role

Interested in joining Team of the Year at BJC Home Care?

Join our Home Medical Equipment department as we look for an upbeat, forward-thinking, and compassionate individual to provide excellent customer service. If you're looking for a team environment to learn and grow in your career, we're the perfect fit for you. Come be a part of our team today!

Schedule:

Monday

• Friday

8:00 am

• 4:30 pm

Holiday & Weekend Rotation (On-Call)

Overview

BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Home Medical Equipment Department of BJC Home Care Services offers quality medical equipment and services that our patients can purchase or rent. We offer equipment delivery and comprehensive training on the use of the equipment. The Home Medical Equipment Department also provides home respiratory equipment, supplies and services for patients who need home oxygen or other respiratory therapies, with staff that include registered therapists and other highly trained professionals.

Preferred Qualifications

Role Purpose

Responsible for providing and promoting customer satisfaction during the intake coordination process. Responsible for data entry of prescreens received.

Responsibilities

Performs complete and correct data entry of necessary information.Updates appropriate areas of patient information in patient records and other documents.Identifies and resolves problems encountered in the order entry and confirmation processes.Handles customer compliments and complaints.

Minimum Requirements

Education

High School Diploma or GED

Experience

<2 years

Supervisor Experience

No Experience

Preferred Requirements

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

• Disability insurance* paid for by BJC

• Pension Plan*/403(b) Plan funded by BJC

• 401(k) plan with BJC match

• Tuition Assistance available on first day

• BJC Institute for Learning and Development

• Health Care and Dependent Care Flexible Spending Accounts

• Paid Time Off benefit combines vacation, sick days, holidays and personal time

• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer