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Customer Service Representative Healthcare

Expired Job

Teleperformance Brownsville , TX 78526

Posted 3 months ago

Job Description: Subsidiary:

Teleperformance USA


Brownsville, TX


Call Center Representative

Position Title

Customer Service Representative Healthcare

Report To


Job Summary

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries


Purpose of Position

Provide excellent customer service to customers by answering inquiries, finding correct solutions.

Primary Duties, Responsibilities and Requirements

  • Responsible for all customer inquiries

  • Provide excellent customer service

  • Troubleshoot equipment and system problems

  • Solve resolve issues on first call

  • Thrives as a team player

  • Participates in additional training

  • Exercise retention efforts

  • Identify customers who are comparison-shopping and inquiring about contract terms


  • 6 months Call Center/ Customer Service experience preferred

  • Must be 18 years old

  • Type 25 wpm

  • High School Graduate or GED

  • Ability to use desktop computer systems

  • Logical problem solving skills

  • Oral & written communication skills

  • Open Availability

  • Ability to use Windows operating systems

  • Ability to work under pressure

  • Demonstrate a high sense of urgency

  • Keen sense of attention to detail

  • Pass a Federal Background and Drug testing

  • Possess a high level of Professionalism

  • Experience overcoming difficulties

  • Ability to understand and empathize

  • Ability to demonstrate proficiency in product knowledge and call handling skills

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an equal opportunity employer.

To apply, please email

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Healthcare Customer Service Representative


Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities * Handle and carefully respond to all inbound and outbound customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding * Appropriately communicate with customers * Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning * Adhere to all client and regulatory compliance laws * Document all customer facing interactions * Engage leadership for support, when appropriate (involve to resolve) What We're Looking for * 1-year Customer service experience minimum * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer system * Proven oral & written communication skills What We Prefer * 6 months Call Center experience * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer To apply, please email your resume to Teleperformance Brownsville TX

Customer Service Representative Healthcare

Expired Job