Customer Service Representative

Description

Gunner is the Uncontractor!  A premier home improvement company that delivers the customer experience every homeowner truly deserves.  Gunner is #965 of Inc. 5000 fastest growing private companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2023 Home Renovation Awards!  As such, we’re expanding nationally and looking for a Customer Experience Representative.

We are looking for an individual who is experienced on the phones.  As a Customer Experience Representative, you’ll be trained on Gunner’s product offerings, systems and software and set up for success. This is a player role and a position of what we envision will become a department as the company continues its expansion efforts. 

Scroll down for our benefits and compensation package!

We are looking for individuals who exude confidence, enthusiasm, and are highly skilled at communicating, so you can build rapport with customers while presenting our company's vision. 

Gunner provides a paid 2 week training as part of our onboarding process!

Requirements

What you will do:

• NO COLD CALLING – COMPANY LEADS PROVIDED
• Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
• Dispatch Project Managers for service requests, as needed
• Act as a ‘Gate Keeper’ for solicitation calls
• Articulation of Gunner's Products and Services to new and existing homeowners
• Work efficiently as a team member and solo
• Attend company and team meetings
• Manage and nurture company leads to set sales appointments at a high level
• Tracking data and analytics

What you will bring:

• One year previous Sales Experience Preferred
• Bi-lingual preferred (Spanish)
• Phone experience required 
• A passion for making a difference!
• Outstanding communication and listening skills
• HubSpot experience, a plus
• Must have an unlimited drive to succeed and a positive attitude
• A desire to find creative solutions in a dynamic, changing environment
• Charisma, sense of humor, and people skills needed

Benefits

Salary and Benefits:

• A 401K (with matching) retirement savings program
• Health Insurance, dental and vision  (with company contribution)
• Path to promotions within Gunner organization
• Company phone and computer

Gunner is committed to hiring a talented and diverse workforce.