Customer Service Representative

Overview

Berkshire Hathaway GUARD is seeking a Customer Service Representative to work out of our Corporate office in Wilkes-Barre, PA. In this position you will be responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services. No experience? No problem. We provide solid training to set you up for success.

OVERVIEW

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers. Our companies are all rated A+ "Superior" by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer!

• Competitive compensation

• Healthcare benefits package that begins on first day of employment

• 401K retirement plan with company match and profit sharing

• Generous paid vacation and sick time

• Hybrid work schedule (three days in the office, two days from home)

• Work/life balance schedule - no nights or weekends/closed for all major holidays

• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)

• Tuition reimbursement after six months of employment

• Numerous opportunities for continued training and career advancement

• And much more!

Responsibilities

The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services.

The Customer Service Representative:

• Answers customers' questions and if unable to answer their questions, direct them to the appropriate person

• Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation

• Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times

• Utilizes the Department Procedure Manual as appropriate

• Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Some of the highlights of working in our call center are:

• No Sales!! All calls are service based

• No weekends

• We're closed all major holidays

Qualifications

• Excellent oral and written communication skills

• Attention to detail and accuracy are essential for this role

• Proficient use of a computer

• Ability to multitask

• Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required