City Of Greenville, SC Greenville , SC 29617
Posted 7 days ago
Job Summary
Under regular direction and in compliance with standard operating procedures and policies, provides customer service and communicates with the public on the phone, via e-mail and in person to determine the nature of their issue and facilitate resolution. Sells bus passes, answers questions about routes, assists with trip planning, provides general information, and shares service updates as they occur. Utilizes Automated Vehicle Location (AVL) and other technology to track vehicles at all times and shares this information with the public when necessary. Assists Transit Shift Supervisors with performing opening and closing procedures for the Transit Center daily. Reconciles end-of-day transactions with daily sales reports. Records all ticket sales and enters data into the appropriate forms for analysis. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, and typing. Attends community events as a representative of Greenlink.
Essential Functions
Essential Functions
% of Time
75%
10%
10%
5%
Perform other duties as assigned.
Job Requirements
High School diploma or equivalent.
Over two (2) years of experience in an administrative assistant role including customer service experience.
Proficiency in Microsoft Office Suite.
Preferred Qualifications
Associate degree in administrative office, business, secretarial, or related field.
Certified Administrative Professional (CAP) certificate or Certified Professional Secretary (CPS) certificate.
Bilingual communication skills are a plus.
Driver's License Requirements
Performance Requirements
Knowledge of:
Standard office practices and equipment.
Customer service practices and de-escalation techniques.
Smart phone apps and other technology.
Basic computer skills: Microsoft Word, Excel spreadsheets, Outlook email, internet, database platforms.
Ability to:
Provide excellent customer service with a positive attitude.
Communicate basic information to the public, both verbally and in writing in a clear, concise, and professional manner.
Prepare written reports, summarize meeting minutes, and compose emails, business letters, and various correspondence.
Use effective judgment in discussing and resolving customer related issues consistent with City and department policies and procedures.
Develop and maintain cooperative and professional relationships with employees and all levels of management to include representatives from other departments, external organizations, and the public.
Learn and communicate basic Americans with Disabilities Act (ADA) requirements for public transit services.
Use mapping platforms including Google Maps.
Learn Greenville County region and Greenlink service area.
Apply security procedures in the handling of cash and materials having monetary value.
Appropriately handle confidential information.
Produce sales reports.
Work with various cross-functional departments.
Interact with a diverse client base.
Listen effectively, assimilate information, discern needs, and relate in a clear, friendly, and informative manner.
Speak clearly, using proper pronunciation and grammar, and read and write effectively in English.
Perform job duties under stressful conditions, react appropriately using good judgement, and effectively prioritize simultaneous demands.
Accurately handle money, make change, process and track sales transactions and receipts by making basic mathematical calculations.
Enter detailed data accurately.
Work a flexible schedule that includes nights, weekends, holidays, working split shifts, and a reasonable amount of overtime.
Function in a work environment with moderate noise level from several sources creating constant activity.
Use third-party translation service to assist customers.
Follow all policies and procedures, and follow directions from supervisors, managers, and dispatchers.
Communicate response activities during emergency events.
Work both independently and in a group environment.
Effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
Address and resolve complex and escalated customer issues, concerns, and inquiries.
Attend public meetings and events to represent Greenlink when needed.
Read papers, periodicals, journals, manuals, and policies.
Make mathematical calculations and draw logical conclusions.
Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Utilize specialized software and systems to include mapping system, AVL, point-of-sale system, fare payment system, customer relationship management system, subscription text alerts and other customer-facing trip planning tools.
Working Conditions
Primary Work Location: Office environment.
Protective Equipment Required: None.
Environmental/Health and Safety Factors:
Relatively free from unpleasant environmental conditions or hazards.
Physical Demands:
Continuously requires fine dexterity, sitting, vision, hearing, and talking. Frequently requires handling. Occasionally requires standing and walking. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
Mental Demands:
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires noisy/distracting environment.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City Of Greenville, SC