Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

027506 Customer Service Representative (Open)

Job Description:

The CSR position is a key position in the organization and the first point of contact for customer account and service needs. Customers (vendors) rely on CSRs for issues associated with transportation, service, quality, and general support of their accounts. CSRs may be required to enlist the support of internal and external resources to serve the customer properly. In understanding the customer's business. CSRs must work safely and effectively in a manufacturing environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with high professionalism and confidentiality.

Key Responsibilities

• Provide quality service and support to external and internal vendors.

• Promptly answer vendor telephone calls and respond to e-mails.

• Collects and enters orders for new or additional products or services.

• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.

• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.

• Communicate significant vendor/customer requests or changes with perspective manager.

• Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.

• Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.

• Send Purchase Orders and Reports to vendors.

• Completes end of Month/QTR/Year account reconciliations and reports.

• Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers

• Strong analytical and administrative skills

• Perform all required duties and tasks in accordance with GREIF policies and financial control procedures.

• Resolves problems efficiently and effectively.

• Provides general administrative assistance for special projects as requested.

• Maintain appropriate confidentiality.

Qualification/Experience:

• Manufacturing, Logistics, or Paper Industry experience is a plus.

• Strong organizational and communication skills.

• Must have the ability to multitask and meet deadlines.

• Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions.

• Ability to think critically, solve problems, and act with good judgment is essential.

• Must have proficient computer skills including but not limited to the Microsoft Office programs Excel, Word, and PowerPoint. ERP experience is a plus

• Superior interpersonal skills required.

• Must be detailed orientated.

Education

• College degree preferably within a business-related field.

• At least 2 to 3 years of experience in customer relations is required.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy.