The Customer Service Representative will interact with customers to provide World Class Service in order processing, delivery, and product information. Flexibility, availability, and the ability to set the right priorities are essential to the success of this position. The ideal candidate will enjoy a work environment characterized by frequent changes.
DUTIES AND RESPONSIBILITIES
Receive and handle customer orders, including dispatching to different carriers.
Adjust customer demand forecast (1-3 weeks) to ensure demand is accurately and timely represented in the Sales. & Operation Planning (S&OP) process.
Provide back-up Customer Service duties as necessary. Assist in training and being trained in other cross-functional duties within the department/region.
Work with internal cross-functional departments (Accounts Receivable, Credit, Accounts Payable, Operations, Sales, Supply Chain and other Customer Service Representatives) to ensure customer questions and problems are resolved.
3-5 years' experience in Customer Service, Sales and Transportation.
Demonstrated high level of expertise in MS Office - Word, Excel, PowerPoint, Access, Outlook and willingness to learn other software packages. Proficient in Word, Excel, Oracle, SAP or other comparable software.
Experience with Cognos or an alternative business intelligence or performance management software program would be an asset.
Ability to multi-task and manage a wide variety of responsibilities and the ability to adapt to shifting priorities.
Detail-oriented, self-assured, tactful, supportive.
Ability to handle high work load with little direction or supervision with frequent interruptions.
Excellent communication and time management skills are required.