Customer Service Representative - Order Management

Masterbrand Cabinets Inc. Goshen , IN 46527

Posted 2 months ago

Position Profile

Position Summary

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a great experience while interacting with both internal and external customers regarding orders credits products and services. The Customer Service Representative is the main point of contact for customers and sales teams to help answer questions and resolve issues.

Organizational Relationship

This position reports to the Supervisor Customer Service.

Accountabilities

  • Answers incoming calls emails faxes and other inquiries according to department standards and provides appropriate and timely response

  • Processes orders product returns credits and bills for multiple brands with a high level of speed and accuracy

  • Effectively communicates with internal and external customers including service agents sales representatives and management

  • Serves as key contact to MasterBrand Cabinets Inc. (MBCI) customers in responding to inquiries including but not limited to order status product information claims/returns order processing account status programs and processes

  • Assesses problems or issues to determine and implement appropriate resolutions to both internal and external customers

  • Ensures familiarity with the full breadth of products from stock to custom

  • Consistently demonstrates the Six for Success: Be Trustworthy Commit to your Team Listen to Understand Serve your Customer Prepare and Plan and Drive Results

  • Performs other duties as may be assigned at management's discretion

Characteristics & Attributes

  • Promotes a "customer first" mentality

  • Possesses a positive upbeat attitude

  • Demonstrates strong communications skills - listening verbal and written

  • Proficiency in computer skills including Microsoft Word Excel Access Outlook or Lotus Notes as well as working with databases

  • Solid organizational skills including multi-tasking and follow-up

  • Ability to handle negativity and remain positive

  • Strong understanding of basic product knowledge

  • Demonstrates abilities in successfully applying continuous improvement principles

  • Strong analytical reasoning and problem-solving skills

  • Self-motivated

  • Team-oriented

Education & Experience

  • A high school diploma or equivalent is minimally required

  • College experience and/or a 2-year degree is preferred

  • Prior customer service experience is required

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
BMV Intermittent Customer Service Representative Goshen

State Of Indiana

Posted 6 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Salary This position starts at $13.00 an hour Work for Indiana Join U.S News & World Report's #1 state government! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day. About Bureau of Motor Vehicles The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we * Invest in our employees * Engage our customers * Provide sustainable systems * Embrace product innovation About the Job Customer Service Representatives function as the frontline contact for the Bureau of Motor Vehicles. In this role you'll provide timely and accurate customer service. Utilizing good communication skills, computer skills, and on-the-job training you will help assist millions of Hoosiers with their broad scope of BMV needs. A day in the life * Use your job knowledge to conduct customer transactions * Answer customer's questions and provide guidance * Assist with the daily opening and closing of the branch * Check transactions to ensure accuracy, timeliness, and proper accounting * Work with leadership to resolve escalated customer concerns and system problems * File applications as completed throughout the day What we're looking for * High school diploma or equivalent * Customer service experience * Top-notch communication skills * A high level of critical thinking and the ability to troubleshoot * Ability to process cash and card transactions Hours of Operation Must be available to work License Branch Hours of Operation: * Tuesday, 8:30 am to 6:30 pm * Wednesday through Friday, 8:30 am to 5:00 pm * Saturday, 8:30 am to 12:30 pm This is an Intermittent position, with no benefits and is limited to 180 working days in an eleven (11) month continuous period. Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer. State Of Indiana Goshen IN

Customer Service Representative - Order Management

Masterbrand Cabinets Inc.