Customer Service Representative

Glass Doctor - Norcross Birmingham , AL 35202

Posted 3 months ago

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Meet or exceed monthly sales goals

  • Receive incoming calls in professional and courteous manner

  • Perform marketing and sales functions to sell additional work and earn business

  • Complete work orders, return customer calls, and respond to customer complaints

  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Prior experience in the auto and/or flat glass industry is a plus

  • Computer literate, with working knowledge of work processing, business software and spreadsheet applications

  • Proficiency to navigate tablet based technology

  • Excellent communication skills

  • Good organizational and time management skills

  • Professional appearance and personality

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.


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Customer Service Representative

Glass Doctor - Norcross