Customer Service Representative - Fun & Fashion!
Sandy , UT 84070
Posted 3 months ago
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Job SummaryTeleperformance is a global leader in providing exceptional Omni channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the worlds population. This kind of growth wouldnt have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
We are excited to be servicing one of the nations most fun, fashionable & fresh clothing lines, American Eagle Outfitters(AOE)!!!
Our call center representatives are a very important part of our family. You will be the eyes and ears for our American Eagle Outfitters team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Handle and carefully respond to all customer inquiries
Drive brand loyalty through expertise in AEO products and programs
Be open and attentive to all customers individual style
Provide efficient, friendly, and knowledgeable service through active listening
Work with confidential customer information and treat it sensitively
Follow up to customer inquiries by taking specific action in a timely manner
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers via phone, chat, and email
To role model AEO values and AEO Customer First behaviors
Qualifications:What Were Looking for
6 months of prior customer service experience or retail experience
Over 18 years of age
Ability to type 30 wpm
High School Graduate or GED
Availability to work various shifts
Proficiency with desktop computer system and internet skills
Proven oral & written communication skills
Understanding of the way the current AEO target market speaks and current fashion trends
Understanding of mobile apps and social media platforms
What We Prefer
Logical problem-solving skills and ability to multi-task
Organization and work prioritization skills
Experience as an AEO customer, especially with the AE and Aerie apps is a PLUS!
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. Thats why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Please send resumes to Candice.Puente@teleperformance.com
Teleperformance is an Equal Opportunity Employer