Prosperity Bank Plano , TX 75023
Posted 4 weeks ago
Position Overview:
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities:
Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
Maintain comprehensive working knowledge of all systems
Update customer information during and after each call
Meet personal/customer service team call handling goals
Notify immediate supervisors of all problems or unusual matters
Follow communication procedures, guidelines and policies
Minimum Qualifications:
High school diploma or GED
1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
Advanced computer skills and proficiency using multiple screens
Ability to effectively read, write, and verbally communicate with customers and co-workers
Maintain a professional attitude and appearance
Ability to multi-task, prioritize, and manage time effectively
Detail oriented
Hours: Monday - Friday 7:00am-7:00pm Rotating Saturdays: 9:00am-5:00pm
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours
Prosperity Bank