Customer Service Representative (Full-Time)

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager

• Take and deliver messages for the Service Center Manager and Account Managers

• Provide assistance to Drivers

• Prepare bills of lading and delivery receipts

• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll

• Data entry

• Freight reports

• Driver collect reports

• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs

• Excellent keyboarding skills

• Has worked in a fast paced environment and has excellent attention to detail

• Experience with handling a high volume of phone calls

• Exceptional communication and customer service skills

Benefits

• Stable and growing organization

• Competitive weekly pay

• Quick advancement

• Customized training program

• Professional, positive and people-centered work environment

• Modern facilities

• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.

• Paid holidays (8); paid vacation and personal days