Customer Service Representative FT

Speedway Grandville , MI 49418

Posted 3 months ago

START YOUR STORY AT SPEEDWAY!

Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit. We offer full and part time opportunities that will work with your schedule.

Speedway offers best in class benefits including:

  • Weekly paychecks and paid holidays at 2x pay for all hours worked

  • Paid vacation (full-time positions)

  • Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions)

  • Tuition Reimbursement including GED and Adoption Assistance

  • Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment

  • Exciting incentive and rewards programs

What you bring:

  • Meeting and exceeding customer expectations on every visit

  • Maintaining a clean, safe environment to ensure the store is presentable

  • Food preparation including making one of our customer-favorites.coffee!

  • Ensuring proper preparation, presentation, and freshness of all foodservice products

  • Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program

  • Ability to follow proper health code guidelines

  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

Click here to view the full job description!

Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.

Requirements

Experience Requirements:

  • Customer service experience preferred
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Trugreen

Posted 4 days ago

VIEW JOBS 5/22/2019 12:00:00 AM 2019-08-20T00:00 Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" We're seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen. Position Overview Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Responsibilities * Answers inbound customer service calls, responds to customer emails and surveys. * Resolves customer service concerns to determine root cause of the concern. * Escalates customer issues requiring extensive problem solving. * Uses save training and current save offers to retain customers at every opportunity. * Updates and maintains customer database with accurate customer information and timely data entry. * Upsells services to existing customers based on customer needs. * Provides resolution and timely follow-up with the customers. * Communicates customer impacting trends and/or ideas for improvement to manager. * May perform outbound calls to internal and external customers to schedule applications and/or service calls. Education and Experience Requirements * High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience * Associate degree from a two-year college or technical school preferred Knowledge, Skills, and Abilities * Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner * Telemarketing and sales skills to up-sell products and services to meet customer needs * Written and verbal communication skills for professional business interactions * Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications * Ability to learn and apply general knowledge of the company, products and services * Ability to read, comprehend and adhere to instructions, processes and procedures * Accuracy and attention to detail * Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent * Organizational and time management skills, including punctuality for on-time attendance * Ability to work independently under general supervision and collaboratively as part of a team * The ability to talk and type simultaneously when interacting with customers Regularly required to: * Sit, stand and walk * Use hands and arms to handle, feel or reach * Speak and hear * Use close vision abilities Occasionally required to: * Lift or move up to 25 lbs * Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level * Low to moderate Adverse Conditions * Minimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. R11263 100791 Trugreen Grandville MI

Customer Service Representative FT

Speedway