We currently have a Customer Service Representative career opportunity at our Dallas, TX location.
Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products such as Varilux, Crizal and Transitions are available in more than 130 countries and are worn by one billion people daily. Essilor of America and its subsidiary, Essilor Laboratories of America, Inc., employ more than 7,000 in the U.S. and own the largest and most comprehensive optical laboratory network in the U.S.
Provide exceptional customer service to all Business Units served by Direct Lens Purchases of Essilor of America. This includes but is not exclusive to the following business units: ELOA, Partner Labs, IDD, Retail, and Integrated Retail.
Process and enter into Order Management system(s) all types of incoming orders-phone, fax, other.
Apply necessary customer information for effective and accurate processing of orders, phone & fax.
Check inventory status and provide accurate information using Oracle, PKMS, and Web systems.
Research customer delivery inquiries and provide proof of deliveries.
Communicate and administer Essilor of America policies and procedures, consistent with the business unit(s) being supported
Interaction with both internal and external customers.
Communicate with the Distribution Center on any special handling of outbound or returned orders.
Maintain full knowledge of corporate organization to efficiently assist or direct customers to appropriate area to meet their needs.
Utilize corporate tools and software applications to the fullest in order to reach decisions on resolution of customer requests/issues.
Maintain an excellent knowledge of new products, services and promotional opportunities in order to best service the customers.
Meet or exceed the standards set forth in the Essilor "Performance Planning and Review."
Present a professional image and represents the company in line with stated core values.
Complete reports and all other administrative duties in an accurate and timely manner.
Perform other duties or special projects as assigned.
EDUCATION AND QUALIFICATIONS:
Minimum of 2 years telephone customer service or call-center experience.
Minimum of 2 years order management / data entry experience, preferably using Oracle or similar.
Demonstrate a high degree of accuracy on 10-Key/data entry skills
Possess highly proficient PC skills (MS Excel, PowerPoint, Word, Gmail & general PC navigation).
Ability to work in a confined desktop area for extended periods while managing elements of an open-office environment.
Strong interpersonal skills which demonstrate flexibility, adaptability and a proven ability to work in a team environment.
Must have excellent organizational skills and be able to handle detailed work in a fast-paced environment.
Ability to multitask and retain knowledge of extensive line of product and item codes. Must possess ability to multi-task while managing constant interruptions.
Demonstrated exceptional customer service skills through verbal communication and interpersonal skills.