Customer Service Representative FT - Access Securepak - St. Louis, MO

TKC Holdings Saint Louis , MO 63150

Posted 5 days ago

POSITION HIGHLIGHTS:

  • Training Schedule: 8am to 4pm Monday Friday for two weeks (paid training)

  • Starting pay is $12.35/hr with opportunity to earn monthly bonus based on performance

  • Opportunity to work from home based on performance and availability

  • Must have 2:00pm - 11:00pm availability

PRIMARY RESPONSIBILITIES:

  • Provide inbound customer service phone support to Access Securepak and Access Corrections customers.

  • Process customer orders, deposits, track shipments and answer customer questions

  • Process a variety of administrative tasks as a result of the customer call

  • Consistently meet establish performance metrics and quality standards

  • Complete other duties assigned by management

BASIC QUALIFICATIONS:

  • Must be at least 18 years old

  • High school diploma or GED equivalent

  • Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays

  • Ability to attend two week training from 8am to 4pm Monday through Friday

  • Must pass drug test, background check and have satisfactory credit check

  • Basic computer navigation skills and ability to toggle between different computer screens and programs

OTHER QUALIFICATIONS:

  • Prior customer service experience

  • Excellent verbal and written communication skills

  • Professional and upbeat telephone voice

  • Ability to type 30 wpm

#KFG


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Customer Service Representative FT - Access Securepak - St. Louis, MO

TKC Holdings