Customer Service Representative

Frontline Source Group Arlington , TX 76010

Posted 2 months ago

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Customer Service Representative
Looking for Growth and flexibility! Our client in Arlington, TX has an immediate need for a for a Customer Service Representative on a contract to possible hire basis.

Company Profile:
Privately Held Company founded in 1985
Head Quartered in Arlington, TX
Small family like company

Customer Service Representative Role:
The Customer Service Representative will be responsible for processing new sales and renewals as well as perform critical support duties. The successful candidate will develop sales proposals and renewals for agents, will respond to internal and external requests for information and prepare important documents and policy information.
Management of ongoing client service relationships
Maintain open and clear communication with clients, producers, carriers/vendors and other team members
Communicate due dates, timelines and expectation to clients and partners
Identify problems, summarize and develop strategic solutions
Assist with renewals including preparing appropriate contractual changes
Prepare summary reports for clients in Excel
Scan and maintain digital files
Update client and prospect database and contact management systems

Customer Service Representative Background Profile:
Minimum of 1-year prior customer service experience
College degree or industry specific designation preferred
Excellent communication skills, both oral and written
Strong attention to detail and ability to self-check work
Excellent time management skills, task oriented, excellent organizational skills as well as the ability to prioritize work load
Must be proficient in Excel as well as working knowledge of Windows, Word

Features and Benefits of the role while on contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab.

Features and Benefits of Client:
Medical, dental and vision-care coverage
Flexible spending accounts
Paid time-off
Annual bonuses based on performance
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

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Requirements:
CSR, Customer service, Insurance


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Customer Service Representative

Frontline Source Group