JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE (CSR)PART-TIME or FULL-TIME
Reports to: Store Manager
The CSR provides excellent customer service while consistently following Freedom policies and procedures. The CSR is well-trained on all equipment and can effectively handle all consumer transactions, except those limited to managers only.
Essential Job Functions:
Provide excellent customer service modeling the G.U.E.S.T. (Greet, Understand, Eye Contact, Speedy Service, Thank You) approach
Handle customer complaints professionally
Use suggestive selling techniques
Promote the Loyalty Program
Promote the CITGO Mobile App
Operate cash register efficiently and correctly
Operate lottery and lotto machines and all other point-of-sale equipment effectively and efficiently
Follow check cashing guidelines and credit/debit policies
Follow all company mandates and all laws governing alcohol and tobacco sales
Practice shoplifting prevention
Follow all company safety and security policies
Prepare shift reports and other reports required to close shift
Properly handle cash and safe drops
Control inventory shortages
Conduct accurate cigarette counts
Prepare Accident/Incident reports and follow proper reporting requirements
Move with determination and purpose when completing tasks
Practice team work and assist with training new employees.
Work flexible hours
Clean shelves, drives, dispensers, rest rooms, floors, merchandise, machines, windows, refrigerators, counter tops, equipment, sinks, toilets and other designated items
Build and take down displays
Empty inside and outside trash cans
Sweep the interior and exterior of the store
Mop floors and vacuum carpeted areas/rugs
Wash coffee pots, doughnut merchandisers and other designated items
Stock rest rooms, windshield washing supplies, shelves, cups, lids, straws, and other items as required
Prevent drive offs
Check in/out vendors properly according to company policy
Attend and participate in mandatory staff meetings
Report to work on time and in proper uniform with name tag on
Front shelves and rotate stock
Successfully promote the CITGO brand to consumers
To perform this job successfully, a CSR must be able to perform each essential duty consistently and satisfactorily.
Education and/or Experience: High school diploma or GED is preferred or equivalent experience.
The CSR must be able to read and interpret documents such as the Employee Handbook, operating instructions, pre-printed forms and other written material as part of the job. The employee must be able to write routine reports using proper English and grammar and have the ability to speak effectively and professionally to owners, Supervisors, customers and co-workers.
The CSR must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Reasoning Ability: The CSR must have the ability to apply common sense understanding to carry out instructions given orally, in writing, or in diagram form. Also, the CSR must be able to use common sense in defining problems and creating resolutions to solve those problems.
Physical Demands: The CSR is regularly required to stand and walk for his/her entire shift. Occasionally, CSRs are required to climb or balance on a ladder or step stool; stoop, kneel, crouch, kneel, bend, lean and lift and/or move up to 50 pounds.
The CSR must be able to withstand temperature changes while stocking the walk-in coolers or freezer units and cleaning the drive during summer and winter months.
CSR is occasionally exposed to gasoline vapors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Freedom Express Gas