Customer Service Representative

Company: Qualitrol

About Us:

Qualitrol International is a global automation parts reseller and repair facility. We service customers worldwide, providing excellent customer and sales support. Our repair division is home to expert technicians that are ready to serve your needs any day or time of the week.

Acquired by CIMTEC Automation as their repair division, Qualitrol International has come full circle to becoming the #1 repair facility for GE's 90-70, Rx7i's and 90-30's. We are recognized globally for our expert robotic, HMI, and Drive repairs. Qualitrol is focused on giving our customers excellent service, to manufacturers around the world.

Qualifications

• Technical aptitude with the ability to quickly learn product information.

• Excellent communication skills.

• Able to multi-task, be neat and detail-oriented and work quickly.

• Ability to both work/learn independently and collaborate with other teammates.

• An energetic and entrepreneurial attitude - be creative, adaptable & flexible.

• Desire to learn - be a "sponge", be inquisitive, seek and find solutions.

• Superior problem-solving skill set.

• Proficient computer skills, especially with Microsoft Office applications.

Responsibilities

• Handling incoming email and phone calls for pricing, lead times, expediting, data sheets, etc.

• Processing of incoming orders and service order requests through our ERP system (Prophet 21).

• Handle requests and provide support, which can include:

• Creation and maintenance of quotations within 24-48 hours of receipt.

• Processing and expediting customer orders and return authorization for repairs.

• Communication with the Outside Sales team for opportunities deserving additional attention.

• Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution.

• Must frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards.

• Answer all sales-related incoming calls and determine appropriate action.

• Process quotes, orders, and delivery inquiries in an efficient and quick manner

• Provide prompt technical support to customers.

• Work closely with outside sales account managers to assist with any customer needs.

• Maintain and develop relationships with customers and prospects.

• Adhere to and follow all appropriate sales processes and policies to ensure company meets. sales and revenue goals.

• Provide prompt, courteous, and professional responses to customer/prospect service-related issues.

• Actively participate in sales meetings and training opportunities.

• Partner with outside sales team members to ensure we are responding to new business. opportunities and prioritizing growth of new accounts.

• Develop in-depth product knowledge and stay current on all product changes.

Skills

• Customer service oriented

• Data entry

• Attentive to detail and organized

• Self-directed and good problem-solving abilities

• Solid written and oral communication skills

• Ability and desire to learn about our product and industry

• Strong communication skills (both verbal and written)

• Ability to multi-task and familiarity with general office duties

• Knowledge of Excel, Word, and Outlook

• Customer service experience is required with a positive attitude

#qualitrol

#FCG-L

#LI-IP1

No Agencies, Please

Other details

• Pay Type Hourly

Apply Now

• Charlotte, NC, USA