Customer Service Representative Float

Premier Bank Beaver , PA 15009

Posted 2 months ago

Position Title: Customer Service Representative Float

Department: Retail

Position Reports to: Client Service Manager

Position Supervises: No Direct Reports

Position Summary:

Support the company's mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

Duties and Responsibilities:

  • Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.

  • Provides exceptional service with knowledge of all retail products and services.

  • Adhere to the Six-Step Experience guidelines with each customer interaction.

  • Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.

  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

  • Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.

  • Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.

  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

  • Demonstrates a positive reflection of the organization in public through their actions and behaviors.

  • Maintain and ensure compliance standards by complying with all bank policies and procedures.

  • Coordinate service requests with other departments.

  • Complete other duties as assigned.

Education, Certification, License and Experience:

  • High school graduate or equivalent.

  • Previous cash handling or customer service preferred.

Skills and Knowledge:

  • Basic understanding of Company operations.

  • Excellent interpersonal, communication and organizational skills.

  • Professional appearance, dress, and behaviors.

  • Problem solving, critical thinking skills and time management skills

  • Detail oriented and the ability to manage multiple initiatives in a timely manner.

  • Ability to operate related computer applications and business equipment

  • Engage in completing the job specific learning plan.

  • Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act.

  • Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

Work Environment:

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.

Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.

The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is "at will" and may be terminated at any time.

Position Details:

Job Code: CSR

Classification: hourly

Salary Grade: 21

Incentive: 1%

Position type(s): Full Time

Travel: 100% traveling between branches

Work schedule: Mon.

  • Thur. 8 am

  • 5 pm, Fri. 8 am- 6 pm and Sat. 8 am to between 12 pm and 4 pm

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service

Pizza Hut

Posted 1 week ago

VIEW JOBS 5/1/2021 12:00:00 AM 2021-07-30T00:00 Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old. Pizza Hut Beaver Falls PA

Customer Service Representative Float

Premier Bank