Customer Service Representative

Fleetcor Atlanta , GA 30301

Posted 3 weeks ago

Job Summary

At FLEETCOR, The Customer Service Agent (Part Time)- Crew Accommodations is responsible for booking hotels and transportation for Delta Air Lines crew members worldwide. This part time position will be responsible for communicating effectively to resolve problems with vendors and crew members. They will be working with a team of agents to help keep the Delta operation running smoothly. They will also be in correspondence with pilots, flight attendants, and other departments within Delta.

Responsibilities

  • Book hotel accommodations for Delta flight attendants and pilots

  • Communicating effectively through Microsoft Office

  • Help crew members or vendors if they have any question or needs regarding their hotel or transportation

  • Handle payments with vendors

  • Read crew schedules to determine what is needed

  • Work closely with crew tracking and other groups relevant to operational needs that may affect crews and passengers

  • Learn and understand the Delta systems utilized

Requirements

  • Possess a general understanding of Microsoft Office and Teams

  • Strong writing and communication skills

  • Ability to apply and analyze data

  • Strong organizational and multi-tasking skills

  • Ability to work independently and as a contributing team member

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

  • High school diploma or GED Certificate is required. Some college education is preferred but not required

  • Some customer service or call center experience is preferred but not required

Other details

  • Job Family Service

  • Pay Type Hourly

Apply Now

  • Atlanta, GA, USA
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