Customer Service Representative

Location 3711 Gembrit Circle Kalamazoo, Michigan 49001 US

Phone Number (269) 350-2970

Categories Operation Support

Req ID JR2566 Customer Service Representative (Open)

First for a reason

First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

Our Customer Service Representatives enjoy:

• $16/HR

• Friendly Office Environment

• Vast Opportunities for Advancement

• No Working Nights

Our Customer Service Representatives are responsible for:

• Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service

• Use programs to research and analyze complaints, incidents, and concerns

• No-show validations

• Trapeze bookings for inbound reservation calls

• Dispatch inquiry support

To qualify as a Customer Service Representative, you'll need:

• A minimum of a High School diploma or GED

• Exceptional customer service skills with professional, customer-focused telephone etiquette

• Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation

• Proficient in time management and multi-tasking

• Must be able to work flexible hours

• To excel at client service

• Proficient in Microsoft Word, Excel and Outlook

• Ability to learn dispatch and scheduling applications

• Ability to sit for extended hours in an office environment

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.