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Requisition Number19-0008Post Date1/17/2019TitleCustomer Service RepresentativeCityOntario StateCADescriptionCustomer Service Representative
Frozen Food Express is looking for a Customer Service Representative for our Ontario, CA location.
Perform customer service functions related to the business.
Responsible for daily hands-on customer related situations, account development and customer satisfaction.
Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
Accurately and timely input all load information into the operating system.
Serve as customer's first line of communication and refer customer to the proper department as necessary.
Use exceptional telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence.
Manage service issues by researching and coding all applicable service failures in the system.
Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation,
Assist in collecting and maintain current customer information in the operating system.
Communicate service issues, declined business and new business opportunities to the sale department.
Communicate effectively and professionally with customer, operations personnel and executive management.
Perform any other reasonable related job duties as required by customer as assigned by Management.
Other duties as assigned by management.
Please do not apply unless you have at least 3 years of recent customer service experience.
This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional.
Must be able to demonstrate the skills outlined in the Job Description.
Transportation industry or Logistics experience preferred.
HS Diploma or Equivalent.
Demonstrate keyboarding, data entry, and 10-key experience.
Working knowledge and experience with AS400 and EDI.
Excellent communication skills both verbal and written.
Ability to thrive and enjoy in fast paced environment.
Excellent organizational skills
The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other
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Frozen Food Express Industries, Inc. was first led to success by Cy Weller, a solutions-driven former attorney from San Antonio who was drafted into the Army. When he returned home from the Army in 1943,he found that he no longer had office space for his legal practice. So he used his experience from the Army to buy military equipment, including salvage trucks, from the government to sell tomore
1145 Empire Central Place
Dallas, TX 75247-4309
P.O. Box 655888
Dallas, TX 75265-5888
FFE Transportation Inc.