Customer Service Representative (Concierge)

Job Posting:

Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.

Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.

Responsibilities:

• Receive inbound phone calls and dispatch calls to the appropriate department

• Resolve customer problems and refers problems to appropriate department when appropriate

• Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory

• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases

• Respond to, or redirect routine inquiries from external/internal sources about the organization, it's activities, or processes so callers/visitors are answered promptly and accurately

• Participate in meetings and communicate any concerns to management

• Make sure to follow all policies, rules, regulations, and procedures

• Perform other duties or functions as requested by management

Qualifications:

• Strong written and verbal communication skills with ability to communicate across all levels of the organization

• Ability to handle a fast-paced call center environment

• Be well organized, detailed, and have time-management skills

• Display a high level of integrity and professionalism

• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

• Pay Range:

• $15.00 - $19.04

• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

• This role is Bonus or Incentive Plan eligible.

• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information