Customer Service Representative

Farmers Insurance Colorado Springs , CO 80918

Posted 2 weeks ago

We are looking for a licensed staff to work in an insurance agency. A staff member will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best agency saff are genuinely excited to help customers. They're patient, empathetic, and passopnately communicative. they love to talk. They can pout thensreves in teir customers' shoes and advocate for them when necessary. Proble-solving needs to come naturally to hese staff members. They are confident at troubleshooting and investigate if they dont't have enough information to resolve customer complaints. The target is to ensure excellect srvice standards, respoind efficiently to customer inquireis, and maintain high customer satisfaction. Agency staff may also perform marketing and sales duties if that is something they are comfortable with.

Flexible work from home options aailable.

Requirements

  • Manae incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by usin the right mehods/tools
  • Handle customer complaints, provid appropriate solutions and alternatives within the time limits: follo up to insure resolution

Benefits

  • Base Salary with Commissions
  • Bonus Opportunities
  • Weekends Off
  • Holidays Off
  • Career Development & Growth
  • Hands-On Training
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Customer Service Representative

Farmers Insurance