Customer Service Representative - Facilities

• Serves as main point of contact for campus community facility-related needs.

Major Duties

• Receives requests for repairs or reports of facility problems and records them in the department's work order system. Responds to all inquiries regarding facility-related services.

• Uses computer maintenance management systems and other programs to create and distribute detailed reports used by the department including warranty review, event scheduling, purchasing reports, customer surveys, and order reports.

• Provides information to callers and responds to email requests for information on the status of projects.

• Assists department staff in gathering information, preparing and facilitating events, and other administrative support duties.

Minimum Qualifications

• Some college coursework from an accredited institution.

• Two years' relevant experience.

• Experience with customer service or administrative support.

Desired Qualifications Special Instructions to Applicants

• Internal applicants should use the WMU-Internal Application.

• External applicants should use the WMU Application.

Additional Position Information

• Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, GO TO: https://www.wmich.edu/hr/enrollment-staff

• Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation

Physical requirements and working conditions

• Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

• Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.