Customer Service Representative - Eyecon

Avery Weigh-Tronix (AWT) is among the world's largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others. With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.

AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA. Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.

Job Summary: To provide technical support for the Repair, Customer Service, and Sales Departments by assisting with part quotes, repair, and troubleshooting of Avery Weigh-Tronix equipment. The Customer Service Technician is required to assist all Strategic Business Units in the training and support of Avery Weigh-Tronix products.

What You Will Do

• Offer pre and post-sales support for customer application assistance.

• Assist customers on the telephone providing Eyecon customer service support.

• Provide technical support, fielding questions on Eyecon products for the standard product and special setups as required by customer applications.

• Coordinate research with engineering as needed to resolve customer problems, including coordination with the technical publication division, in developing and maintaining use and service manuals.

Essential Functions and Key Duties

• Record data for analysis of Eyecon operation and durability.

• Provide documentation per customer requests.

• Interface with all business segments and Avery Weigh-Tronix departments in whatever capacity needed to keep Eyecon equipment operational.

• Interface with manufacturing departments with results of field data captured to provide quality and timely improvements of Avery Weigh-Tronix products with the ability to change product design as needed.

• Understand company policies and procedures, including the MRP system, to find and use needed information.

• Meet the objectives outlined in the Safety Policy.