Customer Service Representative - Explore Park Visitor Center

GENERAL DESCRIPTION

Performs work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned.

Hours are varied. Must be able to work weekends.

ESSENTIAL JOB FUNCTIONS

• Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns.

• Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner.

• Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people.

• Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy.

• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.

• Provide customers with product and service information regarding the facility.

• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.

• Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation.

• Performs inventory of front desk office supplies.

• May work varied shifts to accommodate customers and facility.

REQUIREMENTS/PREFERENCES

Education